The Aims And Objectives Of The Internet Information Technology Essay

The Aims And Objectives Of The Internet Information Technology Essay In this part of the world the Internet in its essence is a directory, where the user can access information and buy goods and services.The internet provides a key asset for communication in this century. As a company or as an organization it is   important for existence to have a web contact. Global Marketing is a place where users can sell new and old sports items and where companies can advertise them selves and place their goods for selling. Global   Marketings aim is to provide a facility where any one can access, upload and purchase goods in different styles where they can buy as in auction or instantly without staying in long queues. Once they have bought they can amend their quantities in shopping cartridge.Global Marketing use Internet technologies to enable users to sit at home and buy sports items from Global Marketings website. The functional richness and rapid responsiveness of the desktop application have always been the goal of   human by designing the desktop application in java by one site compiling and multi site running, but Ajax has invented the powerful features where we can design a website with the help of ASP.NET which would work as a desktop application, where new generation of the Internet can interact rapidly. 2.1 Problems: 2.1   Ã‚  Ã‚  Creating a user friendly website based on ASP+ Ajax technologies. 2.2   Ã‚  Ã‚  Enabling the clients to participate in the real time auctions through the web. 2.3   Ã‚  Ã‚  Creating Shopping cart for the customers where they can buy and add as many things   as they want, depending on availability. 2.4   Ã‚  Ã‚  There are thousands of websites which are made by humans but they are not responsive as quick as desktop applications. Aims and objectives: To develop a front end system that is both user friendly and easy to use or navigate, The front end system will be linked to a back end database which can be update online and have some functionality: Add, Delete Edit Display Search Specific functions: Allow user to suggest recommendations. Message service ( user can ask any thing about the product for instance if they are in-trusted in any other colour or something they can email to the owner of the shop or website). Deliverable : The deliverable of this project will be as following: Project report Front end, user friendly sports items website. 3.1- Life-cycle Models: There are so many life-cycles models for to producing any website or that can be used to aid the development of any software or any website, They are playing a role model to control the coast of the whole project either it is a time consuming project or costly with that people can control the coast as well as their precious time, errors are minimised and so forth that is way I have decided to use the waterfall model in my project as its name suggests it is powerful and easy to understand to develop any software or any website. 1. The Waterfall Model The waterfall model derived from engineering models, to be consistent in the development of large software in the market. It has some stages which process linear fashion, in order to compare with other software models, it is more rigid and controlled or we can say that this is manageable.https://lh4.googleusercontent.com/QWuLYgIxvFZlqXCJSMud1UF_sN9u7hOHzjnZCiwF0Hkpsxvd8Bd1O2lpI9oMbJD2ugKKg3ljaHjdAtiB5_kgT6p_XQpEJ-bYfddscxIFxrXsc8Uw8g http://rajeevprabhakaran.wordpress.com/tag/v-model/ [Online accessed 15/10/10] Requirement analysis and definition,   In this very first stage we just establish the requirements then we check the requirements of the developed software: which includes the constraints and the developing goals of the software or website and those include the services which they are going to provide; once these are established then those should be defined in such a way that they are usable in the next stage. some time these may be preceded by the feasibility study. feasibility study should pose the questions such as: should we develop the software? and what are the alternatives? System and software design. In this stage the established requirement are same as first stage, but difference is only that   these requirements are suitable for the hardware and the software which we have in our use, for instance Asp.net, java etc. Basically, we identify the software and the hardware requirements, and transfer these information into the readable form of the software. Implementation and unit design. In this stage where they create the computer programme and each programme is collection of small units stage and the unit testing is the verification of the system requirements it means, they meat the requirements or not of the user? System testing. All of the systems units are combined and all of them are need to be tested when the combine programme is successful or has been tested then the software product is finished. Operation and maintenance. Most computer programmes have developed programmes in stages, and every stage has some errors which have gone undetected before; in the case of any need of improvement or any kind of support   beeing recorded, This recorded information can be helpful in the future for operation and maintenance of the software. However, this is the part of the life-cycle and which is strict development, although improvement and fixes of any software can be considered as the word development. There are plenty of models in the market, such as Code and Fix model, exploratory model, Evolutionary Model or prototyping Model and the name with spiral model, The spiral model has also have the qualities of waterfall model and the reason for using the waterfall model are as follows ; It is cost effective. The requirement which are already known. The is no chance of   requirements to be changed in near future. Background Studies What is E-Commerce? and Role in our life. E-commerce is like doing business online over the Internet; selling and buying thing on the Internet. Products may be traded physical, such as using cars or any services to deliver the products but selling goods to the buyer through the word wide web. over the Internet they may be in digital form for instance they may look like audio video or in the form of news or may be in the form of software and all types of knowledge base products. Market and E-commerce : Without a website, a local store is going to be always a local store they can not promote them-salves for the world, if same local stores have a websites for their-selves and find the world on their doorstep, therefore , this will be good for the same local store where millions of people visit the same store or where a one customer comes after one hour and he can sell million of things in one second to millions   of customers. But they need to think about the competitors and how they are going to tackle all of these competitions either these are related to sale or products, that is why these online partners need change all the time, actually, this is not only a for searching products, buying products and selling the products, it is also leading to words exchanging and distributing products and the way consumers search and bargain for the products. Turban etal. (1999) note that e-commerce is still an emerging concept for the people who works in IT that there are so many applications of e-world for instance shopping banking provides the infrastructure to drive the world from home The Internet is the best know technology and most used technology of the e-commerce and networking (Key Note ( Internet usage in business 1998)). Dave Chaffey munitioned in his book, The history summarises to Tesco supermarkets efforts in this electronics world trading with there suppliers from EDI to Internet-base purchasing. The advantages and disadvantages are explored. Tesco is Uks largest grocery chain in the market they have 4,811 (Feb 2010) retail places in a Uk. and due to the largest network they used electronic data interchange (EDI) to order the goods from suppliers which are more then 2000, representing around more then 96 % by volume of goods sold in tesco stores. That system started in 1980 to stream line the stores replenishment first it was limited but after 1989 Tesco took initial to sport their store in better way to think about the forecasting the goods for the future so Tesco capture the market in start after some time so many other superstore join the race as well and they are doing very well.One is well know is E-bay which is the icon of the e-commerce or The e-Business. Dave Chaffey (E-business and e-commerce management: strategy, implementation, and practice   2007 (Page 292)).

Learned Skills in Written Communication Class

1) One of my favorite parts of this class was the confusing words. I loved to be able to look them up and discover which words meant what. This skill will help me along the way of my career because I learned that when I am unsure about something I can look it up and not feel bad that I do not know the meaning because our English language is very confusing. 2) I also learned how to properly write letters and emails in business settings. I will keep a copy of the samples so I know how much white space goes where. I also learned that I need to use black or blue ink and it has to be professional blue or black. 3) I am also really interested in learning more about business etiquette in different regions. I was very impressed with the different ways that different countries used the hand shake. I was also intrigued with the fact that women are allowed in business but in some countries they have to still be ‘under’ men. 4) The ‘you’ view was an interesting section to me as well because I never would have realized the difference in the views. The ‘you’ view is so much nicer to explain something to someone it makes them feel important and like they mean something to the person writing to them. 5) The other skill I learned and am continuing to learn is editing. I like the bookmark that shows me how to correctly mark what is incorrect. I am getting better at finding what words are placed wrong and the misspelled words but and still struggling with how the prepositional phrases work. 6) I think the most difficult part of written communication for me was the editing which is why I am stating that I am still learning it. I am trying to figure out what words belong where and where to place commas or other marks. 7) I believe the easiest part for me was the confusing words. I felt this was the easiest because I really like to look up what I do not know. I am always in the mood to learn new words and always love to teach my children new and bigger words. I get a kick out of the fact my ten year old walks around telling people she loves to read the Amelia Bedilia books because there are so many idioms in them. 8) Two future uses I believe I will use are the confusing words. That I will use so I can remember to look up what I do not know and not feel bad that I have to look anything up. The second thing I believe I will use is the lists I was very interested on learning these; I believe I will use them in school and in work. I will be making proposals and writing letters to people that will need to explain things with lists.

John Keats “On First Looking into Chapman’s Homer” Essay

â€Å"On First Looking into Chapman’s Homer† by John Keats is a poem widely recognised by critics as a pivotal moment in his development as a poet; this work is evidence of his complete mastery of the sonnet form (of which he wrote 64 in total). This poem was a key evolutionary process which would help him construct the development of his own poetic legacy: the Great Odes. Keats was enthralled by the sonnet form because it presented a challenge: to concentrate thought provoking philosophy concisely enough to fit into fourteen lines. He restlessly experimented with both verse and meter, and though he worked with Petrarchan structures he found them to be unsuitable for the English tongue, and began to favour the Shakespearian form instead. Never the less, Keats achieves technical perfection in this Petrarchan structured poem. The first part of a Petrarchan sonnet, the Octet (eight lines), usually serves as a question or presents a problem to be then followed by an answer or a solution in the Sestet (six lines). However, Keats subverts this traditional structure to instead aid a before and after response; in this case the Octet ponders his travels and knowledge before Chapman’s Homer, while the Sestet then contrasts his enlightening experience of finally reading it. This poem is a brilliant testimony of the profound effect of poetry on Keats – it was composed in a vivid, ephemeral moment of crucial inspiration during the ardent elation he experienced straight after reading Chapman’s Homer, and so powerful was this stimulation that the whole poem was finished in day. Keats establishes his utter admiration for Chapman and Homer in the opening lines; Much have I travell’d in the realms of gold, And many goodly states and kingdoms seen; Round many western islands have I been The initial exclamatory statement asserts gallantly that he is a scholar of high art and literature. He immediately introduces the central and recurring metaphors of exploration and discovery – the idea of travelling and cluster  of locations: travell’d, realms, states, kingdoms, islands all emphasise the diversity of experiences brought by the power of art and imagination. The phrase â€Å"Realms of Gold† symbolises the world of imagination. Keats believes that art can open the mind to new worlds and experiences. The word choice of â€Å"gold† shows just how rich and rare these experiences are, and also alludes to the search for gold of the Spanish conquistadors, linking to his reference to Cortez in the Sestet. This also reflects his hunger to be exposed to more and greater works. The repetition of the â€Å"l† sounds in â€Å"travelled†, â€Å"realms†, and â€Å"gold† emphasises the idea and ties the words together. The frequent and insistent use of first person narrative also reinforces the extent of Keats own personal knowledge; how well travelled and widely versed he is, and therefore we understand his epiphany upon reading Chapman’s Homer is well informed and trustworthy. The fourth line moves away from those who enjoy art, to those who actually create it; â€Å"Which bards in fealty to Apollo hold.† The high, even sacred function that poets fulfil is indicated by their being the servants of a god, Apollo, and having sworn to follow him (with the suggestion that they have consecrated their lives to him). â€Å"Fealty† indicates their dedication to Apollo and consequently their calling – the creation of poetry. Keats continues on to expand on those who create art rather than those who appreciate it, narrowing down to one particular poet who rules the realm of poetry, and who was his main inspiration to rise above other dedicated poets; â€Å"Oft of one wide expanse had I been told That deep-brow’d Homer ruled his demesne; Yet never did I breathe its pure serene† Again, the metaphor of travel and discovery is expanded. Keats is reinforcing the vastness of Homer’s legacy and his admiration – not only was it rich, but prolific, a trait which he very much wanted to emulate. To emphasise the extent of Homers genius and his literary accomplishments, Keats modifies â€Å"expanse† (which means extensive) with an adjective which also means  Ã¢â‚¬Å"extensive†, â€Å"wide†, to reinforce how limitless his intellect was. â€Å"Deep-browed† also refers to Homers intellect – we still use â€Å"deep† as a colloquialism today e.g. â€Å"deep thoughts† â€Å"deep thinker†. To Keats, Homer is majestic as he â€Å"rules† with complete authority over the world of literature. By breathing in the â€Å"pure serene† he shows that art, to him, is a necessity, an essential part of his life that he cannot live without, like oxygen. He also makes it part of himself; absorbing it shows the extent to which he is devoted to art – he literally lives and breathes it. His use of an adjective in place of a noun â€Å"pure serene† is evidence that he struggled within the restrictions of our language, which would eventually prompt him to move onto Shakespearian formed sonnets. The line â€Å"Yet never did I breathe its pure serene† also contrasts with following and last line of the Octet; â€Å"Till I heard Chapman speak out loud and bold:† These lines contrast Keats’s knowledge of Homer’s reputation with his experience of the genius of Homers poetry in Chapman’s translation. â€Å"Out loud and bold† reinforces the vitality of the epiphany achieved and is contradictory to the previous calm â€Å"serene† mood that Keats was previously in. We associate the words â€Å"pure† and â€Å"serene† with something neutral, peaceful and relaxing – these words apply both to the original poetry of Homer and the translation by Chapman. â€Å"Serene† also conveys Keats spiritual fulfilment, as previously he was in emotional turmoil and distress. This last line of the Octet â€Å"Till I heard†¦Ã¢â‚¬  prepares us for the Volta and brings the Octet to a swelling crescendo; until this moment, he has felt excluded from entry to a new world of enlightenment and truth. The Sestet begins with â€Å"Then†, seamlessly transitioning from the Volta and preparing us for the impact of reading Chapman’s Homer. There is also particular emphasis in all things visual in this section; â€Å"Then I felt like some watcher of the skies When a new planet swims into his ken; Or like stout Cortez when with eagle eyes He star’d at the Pacific – and all his men The emphasis on all things visual – â€Å"watcher†, â€Å"eagle eyes†, â€Å"star’d† – reinforces the power and strength of Keats’s imagination and devotion to his poetry; he is easily able to relate his epiphany to the experience of discovering uncharted waters, or being the first to spy a new planet. The relentless excitement and pure awe-inspiring experience that Keats is undergoing is only comparable to discovering something fresh, new, and undiscovered, just as he feels he has discovered a whole new world of knowledge so vast that it includes the heavens – â€Å"new planet†¦Ã¢â‚¬ . The use of the two separate metaphors is interesting, as Keats appears to favour the explorer metaphor over the astronomy metaphor. â€Å"†¦ I felt like some watcher of the skies When a new plant swims into his ken†¦Ã¢â‚¬  This metaphor alludes to the fairly recent discovery of the planet Uranus, which is a wholly visual experience and seemingly perfect for the elation Keats is trying to convey. â€Å"Swims† alludes to the upcoming ocean metaphor. However, to Keats, this outer space knowledge has not been acquired actively enough, and he quickly abandons the astronomy metaphor in favour of the explorer metaphor. This is more satisfying, as this discovery was made actively and on earth rather than in space: the discovery of a new planet will never be truly satisfying as it will always be out of reach and therefore we will only ever have basic, rudimentary knowledge. â€Å"†¦ like stout Cortez when with eagle eyes He star’d at the Pacific†¦Ã¢â‚¬  This is also a very visual experience, and Keats emphasises Cortez’s eyes by calling them â€Å"eagle eyes†. This suggests that Cortez’s eyes are keen, observing strongly and are paying close attention to detail, just as Keats thoroughly observed all of Chapman’s Homer, so much so that he felt as though he was breathing it in and literally surviving though it. The fact that Cortez is said to â€Å"Stare† also reinforces how entrancing and enthralling the sight of the ocean was for him, just as Keats was hypnotised  by Chapman’s Homer. By deliberately choosing the discovery of an ocean over a planet, Keats emphases his view point that we only have access to a finite, limited bank of knowledge. The sea is also a method of transportation, just as Chapman’s Homer is the vehicle for Keats’s own discovery. The last two lines reflect the shock and awe of Cortez and his men upon discovering the ocean, similar to Keats’s current amazement; â€Å"Look’d at each other with a wild surmise Silent, upon a peak in Darien.† The discovery of the ocean is so surprising and unexpected that Cortez’s men, as well as himself, as shocked into silence and dumb-stuck speechless. â€Å"Surmise† implies that they were confused, unsure, but alongside â€Å"wild† Keats word choice conveys that their shock was excitement induced, their reactions are feral, natural and almost untamed in nature. The imagery of Cortez and his men standing â€Å"silent† and in awe is a stark contrast to the previous booming, â€Å"loud and bold voice† in the Volta which prompted Keats’s epiphany. This represents the come down from the white hot excitement upon first reading Chapman’s Homer, to the quiet, pensive, yet still dumb-stuck speechlessness Keats would later on experience. Again, Keats is conveying that the English language is limiting and reluctant to allow you to fully express and communicate the impact of profound moments such as this. This shows frustration with Keats medium of choice. Keats has created an uplifting and thought provoking sonnet which encourages and inspires us to seek beyond the knowledge we have already gained, and to always aspire for more. This sonnet is so technically praised because not only is the content inspiring, but his appreciation of verse form and meter have been demonstrated faultlessly through out to create a satisfying piece of art in a mere fourteen lines. The error Keats made in mentioning Cortez as the discoverer of the Pacific Ocean indeed does not detract from the overall meaning of the poem – names are almost irrelevant, it is the actions and accomplishments that are so potent in his work. What is important is  human truth, not historical accuracy, and Keats has once again created a work of enormous ambition that reflects the importance of knowledge and discovery, no matter how big or small.

Customer Satisfaction Essay - 2970 Words

Table of contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 Key concerns†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Customer service role in business†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 Customer satisfaction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...5 IVR system and feedback†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.11 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..12 Introduction E-Z RP is a small company compared with Datatronics, which was able to compete on perspective of customer service. This quality of service makes E-Z RP to get acquired by Datatronics. Matt Rubezahl was a development manager with a small team at E-Z RP, but this acquisition made every†¦show more content†¦So, the person dealing with customer service should have a sound knowledge of their business and their products available in the market. The philosophy of customer service is to enable better service towards customers. To retain their customers, organizations can work through effective consumer problem solving and reducing of failures (Hart, Heskett, Sasser, 1990). Although many organizations would benefit from the voice of complaints from customers (Tax Brown, 1998), most dissatisfied consumers never take the time to complain (Zemke, 1994). For effective solving of problems from customers, employee should have knowledge about the products they are dealing wit h, So that they can give quick assistance in solving them. For a quick response the customer service reps should get trained well to deal with them. Proper customer service interaction will make the business leads to know the defects in the system and the remedies have to follow to gain customer satisfaction, which finally makes the path to success in revenues. Customer Satisfaction Generally this customer service can be offered in different ways. Some of the effective customer friendly services are 1. Person to person interaction. 2. Through chatting 3. Through IVR routing system. Just about every person call up provides an opportunity to handle your conversation successfully in addition to please your clients. To be able to properlyShow MoreRelatedModels of Customer Satisfaction4519 Words   |  19 PagesModels of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. 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DueRead MoreCustomer Service And Customer Satisfaction1406 Words   |  6 Pagesdifferent ways, all of which can be seen as accurate. An example of one of them pointed out by Cook (2008 p.185) â€Å"Customer service is what the customer says it is†. This assignment will be examining the importance of customer service, delivered by business and its employees and why customer satisfaction is important especially within the service sector. To illustrate this, an example of a bad customer service that was condoned by myself will be provided. At the end of last year in summer semester breakRead MoreMarketing Analysis : Customer Satisfaction Essay10154 Words   |  41 Pages CHAPTER 1 INTRODUCTION â€Æ' INTRODUCTION Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. 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