An analysis of Trainspotting Essay Example

An investigation of Trainspotting Essay Example An investigation of Trainspotting Paper An investigation of Trainspotting Paper Scene Analysis: The initial discourse of the film Trainspotting is joined by an expedient soundtrack visual style. It opens with a scene of the movies principle character, Mark Renton, bouncing over a vehicle and running down the road from the store he just burglarized, the desire to move quickly all through the film is built up right away. Aurally there is Rentons Choose Life discourse and Iggy Pops Lust for Life playing as the soundtrack. In Throughout the discourse Renton is dismissing the elitist culture of a family unit, material belongings, a paying activity, and dental protection, he is revolting, however this isnt simply the typical estrangement of youth as it is a more profound, progressively unavoidable disappointment with a culture he sees as wiped out and smothering. The tune Lust for Life plays nearly completely, and the brisk altering during this arrangement between the running down the road, a soccer coordinate, Renton dropping from shooting smack, and a scene in Mother Superiors level. These different scenes are totally interconnected by the tune and Rentons proceeding with clever portrayal. These initial six scenes, until the point that Renton first attempts fruitlessly to stop heroin without any weaning period, are altered with snappy camera cuts and associated by the soundtrack. When Renton first enters the bar where he utilizes the most exceedingly terrible latrine in Scotland, we are welcomed just because with the perspective shots. Through Rentons eyes, we see the exhausted essences of the individuals in the bar, the long and nerve racking passage to the washroom, lastly the ghastly can itself. Over the soundtrack, we hear an old style styled symphonic piece. Trainspotting utilizes this music to make an amusing setting to the movies disturbing latrine scene. The mix of the lovely music and a disgusting scene makes the scene vital. The latrine scene additionally speaks to the main utilization of an illusory scene, yet later scenes of Rentons detoxification were more grounded here. The jumping down into the latrine by Renton looks unreasonable, and the water underneath appears to be excessively spotless and blue to identified with the dim water above. It could be contended that the scene should show Renton getting away from the conditions through his psyche, however it additionally appears to be unfaithful to Irvine Welshs epic and debilitates the scene. When Renton is at the entryway of the room that holds the abnormal can, we see carefully composed over the washroom entryway is the most noticeably awful latrine in Scotland. This is the second utilization of titles in the film, much similarly the significant characters were freeze-confined and given names over the freeze outlines in the initial scene. The utilization of titles is one more visual style of the film that the makers of the film abuse well. Boyle utilizes speedy altering all through the film to set up its frantic pace and lives of the characters. This makes a whimsical feeling of narrating that can acquire various scenes that exist not really to impel the story, however to move the wild essentialness and cleverness of the film.

Studies of animal behaviour free essay sample

In what capacity can investigations of creature conduct and responses be applied to human brain research BY Mane_48 How can investigations of creature conduct and responses be applied to human brain science. The investigation of creatures may prompt a more profound comprehension of human conduct when it isn't generally conceivable to contemplate people legitimately, perhaps on the grounds that: 1 . There are good and moral reasons that confine the sort of research that can be performed utilizing people as subjects. In the United Nations Universal Declaration of Human Rights it states in Article one All Human Beings are brought into the world free and equivalent in nobility and rights. Because of this a great deal of tests run on creatures are frequently unfit to be performed on individual despite the fact that they are volunteers. 2. It is conceivable to give more prominent prizes and disciplines with creatures and utilize test strategies, for example, raising in separation. Again this is another issue that raises worries with essential human rights as specialists intercede with issues of respect and opportunity to do certain things that people are qualified for. We will compose a custom article test on Investigations of creature conduct or on the other hand any comparable theme explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page This additionally gets a discussion about mercilessness to other human that is illicit. It is conceivable to carefully control a creatures situation with the goal that it is conceivable to ake sure that just a single variable is being detached and learned at once. Being disengaged from others can be incredibly hurting to youngsters if this ought to occur as this is the means by which they learn by watching and imitating the one another, so thusly it would have extraordinary and enduring impacts on their formative and language abilities. For grown-ups that become secluded that have just experienced social association they may appear to free their capacity to verbalize and associate with others, these practices are frequently identified with individuals that analysts call loner. Creatures for the most part take an a lot shorter timeframe to arrive at full grown-up development hence permitting investigation into numerous ages in a brief timeframe. On the off chance that a person was utilized for these kinds of studies it would require some investment where analysts for the most part need results rapidly to distribute their outcomes. A significant detriment of creature examines is that it is never sure that examination into the causes ot creature conduct is relevant to human conduct I . tis otten tar unreasonably simple for scientists to sum up the discoveries from creature studies to people.

30 Conversations

30 Conversations Last month we answered one question each day with our new YouTube series, Livingroom Conversations. You can find links to all 30 videos below. What steps must you take for the minimalist life to happen? How much stuff should you get rid of? How do you get the whole family on board with minimalism? What if you can’t turn your passion into a career? How do you get rid of things you might need in the future? How many toys should your kids have? How do minimalists handle one-time purchases? What do minimalists do for fun? When is it OK to throw away my partner’s things? What do you think about downsizing your home when you have kids? How do you deal with criticism? How do you quit a job you hate? Should you break up with your girlfriend if she is not a minimalist? How do you introduce minimalism to a friend? How do you get people to stop buying you gifts? Why doesn’t minimalism have color, style, or personality? What’s the one item you’d grab if your house was on fire? When have you taken minimalism too far? What should you do with old photos, school books, DVDs, and VHS tapes? What is your budget for clothing? How do you let go of sentimental items? What books do you recommend to get out of debt? What’s the difference between advertising and marketing? What’s one thing you’ve let go recently? What’s one thing you regret minimizing? As a minimalist, what do you keep in your car? What do you carry in your pockets every day? Do you ever want to quit social media? How do you avoid procrastination? How do The Minimalists spend their money? We enjoyed this experiment, so well publish more short videos on our YouTube channel in the near futureâ€"not every day, but often enough to add value. Subscribe to The Minimalists via email.

Night Shyamalan s Newest Horror Movie - 948 Words

Although the concept of a grandma scurrying around on all fours during the late hours of the night is quite unsettling, M. Night Shyamalan’s newest horror movie, The Visit, just simply is not that horrific. Be relieved! It is not quite as bad as some of his past projects including The Last Airbender (which received a mere 6% rating on Rotten Tomatoes) and After Earth (which surprisingly reached an 11% review from critics on Rotten Tomatoes). Both were rewarded with overwhelmingly bad reviews and had a negative affect on his career. The Visit had a five-million-dollar budget and was filmed over 30 days as a result of Shyamalan attempting to be â€Å"skinny† and work with under a time and strict money budget. He said he was striving to â€Å"shoot fast and with a kind of leaner, tighter mentality† (Guerrasio). He may have accomplished his goal, but his product was no where near reaching the standard set by his best film The Sixth Sense. Choppy found footage is the tactic that is used to document siblings Becca, who has a weird issue with mirrors, and Tyler’s, who is a big fear of germs, week long stay with their grandparents whom they have never met. The cause of the separation is said to be a mysterious argument between Pop Pop and Nana and their mother before they were born. It is left unexplained until the end of the movie with the reveal, frankly, not being that exciting or monumental. However, it lingers in most conversations causing Nana to have some pretty interesting

Project Management Office - 3966 Words

Contents What is the purpose and mission of a PMO? 1 What are the main challenges and obstacles in implementing a PMO? 5 What structures and governance mechanisms are critical to effective PMO implementation? 6 How much PM is enough PM? How much PMO support is enough PMO support? 9 References 9 What is the purpose and mission of a PMO? The purpose of a Project Management Office is to define and maintain projects management standards that must be implemented and adhered to throughout the organisation. The project management office must standardise the way that projects are executed by ensuring that policies, processes and procedures are repeated in exactly the same way in all of the projects that are performed in the†¦show more content†¦Project Governance: During this activity the structure of the PMO and how it fits into the rest of the organization is defined. It must be decided of the PMO will be centralised in the organization or if it will be used in a consultative role. If it is the formed then the project managers will form part of the PMO staff, if the latter then the project managers will use the PMO to do consulting. Resource Management: If the PMO operates in a centralised model then the PMO becomes responsible for managing the resources needed on the project. This allows the project managers to focus on managing the projects and not to spend time attempting to get resources from the functional managers. The PMO becomes responsible to negotiate for resources from the functional managers that that they then use across multiple projects. Mentoring: The mentoring role the PMO plays should add significant value to the organization. Due to the structured approach that a PMO implements and all the standardised processes and procedures it becomes easy that senior staff members become mentors to the junior staff members and thereby ensuring that the best practices are followed by all the staff members in the organization. Project Portfolio Management: Historically project portfolio management has been performed by the senior management team. Considering the importance of project portfolio management in ensuring that the correct projectsShow MoreRelatedProject Management Office1795 Words   |  8 PagesThe case Project Context: AtekPC founded in 1984, has grown to become a mid-sized U.S PC maker, with 2100 employees, $1.9m revenues in 2006. With the transition of PC industry from a growth market to that of a maturing market, AtekPC was experiencing tremendous cost pressure and changing management urgency. In order to positioning the organization for the future, John Strider, CIO for AtekPC, had strong convictions that the PMO-light model1was the way to go. PMO issues involved at AtekPCRead MoreProject Management Office ( Pmo )1410 Words   |  6 Pages Project Management Office (PMO) According to Project Management Institute (PMI 2008), a PMO is an organizational body or entity assigned various responsibilities related to the centralized and coordinated management of those projects under its domain. The role of the project management office (PMO) has increased nowadays, as many organizations are implementing it. According to PMI (PMI 2011), organizations with a PMO report more projects coming in on time, on budget and meeting intended goals toRead MoreQuestions On Project Management Office Essay952 Words   |  4 Pagesabout? This 4-week focused course in Project Management Office designed for those seeking to gain practical, hands-on project management office skills. It will cover the basic principles of project management, including getting started; project planning and risk analysis; as well as provide practical training in the use of MS project, Excel beginner to intermediate level and MS PowerPoint. The course is unique because it focuses on learning project management office by â€Å"doing†, rather than by â€Å"reading†Read MoreProject Management Office For The Government1041 Words   |  5 Pagescivilization, projects have been understood as an endeavor to obtain a specific result. Wysocki (2011) defines a project as â€Å"A sequence of unique, complex, and connected activities that have one goal or purpose and that must be completed by a specific time, within budget, and according to specification†. Through the centuries, the projects have become more complex, with more var iables. The mid-twentieth century was marked as a significant transition regarding the way we build projects. The 60s broughtRead MoreThe Atekpc Project Management Office8319 Words   |  34 Pages9-308-049 OCTOBER 11, 2007 F. WARREN MCFARLAN MARK KEIL JOHN HUPP The AtekPC Project Management Office A rain had started in the early evening of March 3, 2007, and the streets of Metropolis were cold and grey where the AtekPC headquarters were located. As John Strider, CIO for AtekPC, packed up his briefcase at the end of the day, his thoughts returned to the new Project Management Office (PMO) that he had approved several months ago. During his tenure of over twenty years at AtekPC, Strider hadRead MoreThe Agile Project Management Office Essay2078 Words   |  9 PagesProject Management Office in an Agile environment 1.0 Introduction : Project Management Office (PMO) and Agile method are highly reputable terms in many organizations, especially in their IT projects. The PMO is a group of people or committee within an organization that is responsible to define and maintain standards and practices for traditional project management. The ultimate objective for the PMO is to gain the benefits that are derived from applying Project Management (PM) methods, practicesRead MoreHarvard Business School: the Atekpc Project Management Office1550 Words   |  7 PagesCases in Applied Project Management Individual  Assignment Identify the main purpose and mission of a PMO and what are the main challenges and obstacles in implementing a PMO? (HBS: The AtekPC Project Management Office) Submitted by: KMO Greene Introduction The AtekPC Company found in 1984 has grown in size and scope to become a mid-sized technology PC manufacturer. The company now boasts 2100 fulltime employees with an additional 200 part time workers and revenues of $1.9 billionRead MoreThe Project Management Office: An Overview1572 Words   |  6 PagesProject Management Office The Project Management Body of Knowledge (PMBOK), published by the Project Management Institute, addresses the objective of a Project Management Office (PMO) as follows: PMO is an organizational body or entity assigned various responsibilities related to the centralized and coordinated management of those projects under its domain. The responsibilities of a PMO can range from providing project management support functions to actually being responsible for the directRead MoreThe Atekpc Project Management Office2166 Words   |  9 PagesThe AtekPC Project Management Office: Situation: John Strider the CEO of AtekPC is faced with pressure that is facing the PC industry as a result of the industry transition. Strider had in the past thought of a Project Management Office which if implemented would of great benefit to AtekPC in the long run. He however did not want to implement this idea in a rush because he had concerns of the effect it would have if they tried to push hard with the idea. There were questions on how PMO ProgramRead MoreProject Management and Program Office2564 Words   |  11 PagesConsequently, the company was able to follow a management approach characterized by functional groups (e.g., engineering, marketing, purchasing), performing traditional tasks. Although program coordination existed, there was very little centralized control over a total program. FedRad first departed from its traditional approach to organization when the company won the SPAWN contract. To win the competition, FedRad had descried a SPAWN Program Office in its management proposal. There were two reasons for

Mpio Free Essays

SCM Is the management of a network of Interconnected businesses Involved In the ultimate provision of product and service packages required by end customers. Mall activities of SCM are as follows: Execution Control Monitoring Leveraging worldwide logistics Synchronizing supply with demand and measuring performance globally. PLANNING: On the basis of above functions HRS department will make a plan to hire a best candidate for Finance, Marketing and Supply chain. We will write a custom essay sample on Mpio or any similar topic only for you Order Now HRS follow different criteria for different department such as: For Finance they require qualified person who can manage all procedure of accounting, arranging cash and credit as well as he knows how to raise the fund. For marketing they require experienced candidate because who provide create new ideas, Focus on to sustain the brand and to monitor competitors activities in the competitive market. For Supply Chain candidate must have experience of Logistics, Channel Management, operations and Risk Management. Suggestion: Gaston (Minds. ) has to follow three key elements of the HRS planning process to achieve best fit between Jobs and employees. Elements are as follows: Forecasting labor demand, Analyzing present labor supply, and Balancing projected labor demand and supply. RECRUITMENT: It is the overall process of attracting, selecting and appointing suitable candidates to a one or more Jobs within an organization. The term may sometimes be defined as incorporating activities which take place ahead of attracting people, such as defining the Job requirements and person specification. Recruitment can also refer to processes involved in choosing individuals for unpaid positions, such as voluntary roles or training programmed. Suggestions for Gaston (Minds) is in order to increase efficiency in hiring and retention and to ensure consistency and compliance in the recruitment process, it is commended the following steps be followed (also refer to Staff Recruitment Checklist). Details for each step include the minimum recommended best practice to attract a talented and diverse applicant pool: Step 1: Identify Vacancy and Evaluate Need Step 2: Develop Position Description Step 3: Develop Recruitment Plan Step 4: Finalize Recruitment Selection committees will consider all applications. The department uses a streamlined selection process and applications are rigorously short listed. Selection committees may then choose between a number of different assessment methods. These include, but are not limited to, contacting referees prior to assessment, making an assessment based on application and referee input alone, conducting interviews, examining work samples and conducting performance tests which could be both written or practical. All selections and employment decisions for the department are based on merit. And to ensure consistency and compliance in the selection process, it is recommended the following steps be followed: Step 1: Select Search Committee Step 2: Post Position and Implement Recruitment Plan Step 3: Review Applicants and Develop Short List Step 4: Conduct Interviews How to cite Mpio, Papers

A Lesson to Never Give up in the Odyssey, a Poem by Homer Essay Example For Students

A Lesson to Never Give up in the Odyssey, a Poem by Homer Essay The Odyssey is a classic piece of literature. Most people know how the story goes, but only a handful of those people have read and deeply discussed the story. The truth is, most people (mainly from inexperience) feel that the story of Odysseus and his journey is not relevant to high school students of the 21st century. They believe that there is nothing to learn from reading the book that can help students in the long run. But just because many people think The Odyssey is can not benefit high school students doesn’t make it so. The Odyssey contains many life lessons and morals, but the most important thing that should be learned from The Odyssey is â€Å"never give up†. The Odyssey contains the life lesson never give up and therefore should continue to be included in the GBN Curriculum. We will write a custom essay on A Lesson to Never Give up in the Odyssey, a Poem by Homer specifically for you for only $16.38 $13.9/page Order now Think back to all the times you never gave up. I bet that at least thirty percent of those times are/were in high school, the most important part of a student’s life. High school students face many problems every day and learning to never give up is a very important thing for students learn. Many of the characters in The Odyssey never give up, take the main character Odysseus, for example. When he and his ship are bombarded with an enormous wave his ship crashes and he falls into the water. With his crew dead from the crash he is all alone. â€Å"Fighting out from the breakers pointing toward the coast, out of danger swam on, scanning the land, trying to find a sea-beach shelving against the waves, a sheltered cove, and stroking hard he came abreast of a rivers mouth.† (166 lines: 483-486) After three days floating on a piece of his wrecked ship Odysseus does not give up on making it to shore. High school students can relate to this because they face many difficult ch allenges. Finals, relationships, collage preparation, are some of the many examples of obstacles high schoolers have to face, and learning to never give up can help them overcome their obstacles. High School is a very important part of a students life, but as they become older students will face many other challenges challenges during their life. Collage Graduation, Starting a family, and buying a home, are all challenges that students will have to face. If one of those challenges becomes a obstacle, students have to know to never give up. By reading The Odyssey they can see all the places â€Å"never give up† appears, they will start to compare Odysseus’s problems (reuniting family, taking care of unwanted visitors, and overcoming hubris) with what they will have to face as they grow up. Another example of Odysseus never giving up is when he and his crew are trapped in the cyclops’ cave. They create a plan to blind the cyclops â€Å"Now at last I thrust our steak in a bed of embers to get it red hot just as the olive steak was about to catch fire, I dragged it from the flames, my men clustering around as some god breathed courage into us all. Hoisting high that olive steak with its stabbing point, straight into the monster’s eye they rammed it hard.† (223 Lines: 420-428) This quote shows that Odysseus had to not give up when he in his crew were in danger they still thought up of a plan to escape the hands of the cyclops that trapped them. â€Å"Never give up.† A simple phrase, but an important one. I am not sure why after so many years of teaching the GBN Curriculum people suddenly think that The Odyssey is not relevant to the 21st century but they are wrong. I hope that writing this paper can convince them that The Odyssey is a very important book and is relevant to the students of GBN. â€Å"Never give up† is a crucial lesson for students to learn and the odyssey shows it. Even if students don’t like to read it or get bored of active reading, I think The Odyssey should continue to be included in the GBN Curriculum.

Exam practice question and answer free essay sample

Marketing can be defined as an organization function and a set of process foe creating, communicating and delivering value to the customer and for managing customer relationship in a way that it benefits the organization and its stakeholders. In order to understand the marketplace and customer needs and wants, marketers need to identify the needs of the consumer, which is defined as the state of felt deprivation, such as hunger and self-actualization needs. Next, it advanced into wants, which is defined as the form of human need that is shaped by culture and individual personality. To satisfy ones hunger, they may opt to eat either rice or noodles depending on their preference. Demand, the human wants that are backed by buying power indicates a person’s financial ability to buy their wants. Organizations need to identify its microenvironment and macroenvironment to identify forces or actors in the business environment that can have effect on the organization’s marketing and business activities. We will write a custom essay sample on Exam practice question and answer or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Microenvironment of a company is made up of the company itself, its competitors, the suppliers, customers, marketing intermediaries and the publics. The publics are those people or organization that affect the operations of the organization. There are seven publics in total, which is made up of financial publics, media publics, citizen-action publics, government publics, local publics, general publics and internal publics that affects the marketing operation of an organization. Financial publics are banks and insurance companies that affect the company success in obtaining loan. Macroenvironment is the larger societal force that affects the whole environment. In an organizations macroenvironment, it consist of demographic environment, economic environment, natural environment, technological environment, political environment and cultural environment. Demographic environment is mainly made up of the changing age structure in the population, the changing family, geographical shift in population, better educated and white collar population and increased in ethnic diversity. A changing age structure means that as a person’s age grows, their needs and wants for a certain product will change according to their life cycle. After identifying the environment, marketers will undergo marketing research process. The first step of marketing research process is to define the problem and research objectives, which contains of exploratory, descriptive and causal research objectives. Next, the process will be continued by the development of the research plan from secondary source and primary source. Then it will decide on the research approaches it will utilize whether it is observational, experimental, ethnographic or survey type of research. Then, it researcher will decide on the contact method through mail, telephone, personal and group interviews or online marketing research. Then it will proceed to sampling plan and research instruments like mechanical devices and questionnaire. The processes are completed by implementing the plan and report it to the management. After research, marketers need to identify the factors that influence a consumers purchasing behavior. The factors that determine the buyer decision are personal factors, social factors, psychological factors and cultural factors. Social factors consist of age and life cycle, reference groups and roles and status in the society. For example, according to the age and life cycle of everyone, the needs and wants of an individual differs as their age grows, an old man require a walking stick. In buying a product, consumer may display one of the four buying behavior, which consist of complex buying behavior, dissonance-reducing buying behavior, habitual buying behavior and variety-seeking buying behavior depending on the involvement and the perceived brand difference from the consumers. In buying an item, consumers may go through stages such as problem recognition, information search, evaluation of alternatives, purchase decision and post-purchase behavior. Then, marketers will move on to the next step of the marketing process of designing customer-driven marketing strategy. To create a marketing strategy, marketers need to identify the segments in a particular market. A market is a set of potential and actual buyers of a product. Market segmentation can be divided into four variables, which consist of geographical, demographic, psychographic and behaviorial. But then, there are some criteria in assessing the effectiveness of the segmentation by looking into the measurable, accessible, substantial, differentiable and actionable in the segmented groups. After segmentation, marketers will proceed to market targeting, defined by evaluating segment attractiveness and selecting one or more segments to enter. In evaluating market segments, marketers need to look into the segment size and growth, the structural attractiveness of the segment and the company’s objectives and resources. The companies can decide to use a range of market-coverage strategies such as differentiated marketing, undifferentiated marketing, concentrated marketing or micromarketing depending on the product they offers. After targeting, the company can differentiate their offering by giving superior value from several aspects, product, service, image or personnel differentiation. Customer value is the difference between the benefits gain from using and owning a product and cost of obtaining it. Thus consumer tend to purchase what they perceived as the highest value. Marketer will make their offering superior than of competitors by offer more value in its current offering to justify high price or lower price to compensate for low perceived value. Organizations need to have its own marketing offering in order to deliver value to customers. Marketing offering is a combination of product, service, information and experience that is offered to a market to satisfy a need or wants. Product is anything that can be offered into a market for attention, acquisition, use or consumption that might satisfy a need of wants. Products are classified into three different levels, which consist of core products, actual product and augmented products. Next, marketer will determine whether the product falls into the different categories of the consumer markets such as convenience goods, shopping goods, specialty goods and unsought goods. Or if it is industrial goods, the category of materials and parts, capital items and supplies and services. In service, its characteristic is intangible, inseparable, perishable and variable. Price is sum of value that the customer exchanges for the benefits from using or having a product or services. The internal factors that affect pricing are the marketing objectives, the marketing mix strategy, cost and organizational consideration while the external factors are market and demand, competitors price and offer and other factors such as economic conditions and government regulations. Some of the approaches in pricing are cost-based pricing, value-based pricing and competition-based pricing and price skimming and penetration for new innovative products. Promotion is an act that persuades the publics about the products or brands merits. In influencing the consumers to buy its products, marketers can utilize integrated marketing communication tools such as advertising, direct marketing, personal selling, sales promotion and public relation. For example, marketer can use sales promotion in the form of tools such as coupons, rebates and discounts that act as sort-term incentives to build add-in value to encourage people to buy it products. The next tool is place where it describes how the product is made available to customer. Marketer can examine the number of marketing intermediaries where it consists of intensive distribution, exclusive distribution and selective distribution. For example, the goods that run on intensive distributions are normally fast moving consumer goods that are stocked in as many outlets as possible. It is available anywhere and anytime. Process involves the process that is part of the service. For example, if a car owner who experience poor customer service during one of his regular service, then he or she will not recommend the company to others and is less likely to rebuy the brand. People in an organization determine the success of the organization’s process in delivering superior value and satisfaction. Example, a lack-trained employee may mislead a customer into buying the wrong needs. Physical evidence is the quality of services in physical feature the customer can see, such as brochures and facilities. Without the presence of lecture halls, one could doubt the presence of the university whether it is a place for academic learning. In building profitable customer relationship, one must look into the customer satisfaction, which is defined as customer evaluation of the product or service feature, or the product or service itself. Customer satisfaction prompt repeat purchase thus is important. Satisfaction is influenced by the customer’s past buying experience from the company or its competitors, the information given and promises by the company or its competitors and what the customer thinks of a fair value in the price they paid. Feedbacks, mystery shoppers and exit interviews set a platform to improve the customer satisfaction which then strengthens the bond between the company and the customer thus leading to higher customer loyalty. After accessing satisfaction, marketers need to concern by building and maintaining profitable customer relationship by delivering superior customer value and satisfaction. Retaining current customer relationship is cheaper than to attract new customer. In retaining customers, marketers can implement club and frequency marketing program to strengthen bonds with the customers. By building strong customer relationship, a company can capture value from customer in the form of loyalty, profits and the spread of word of mouth from them. When the company produces superior value to the customers, most likely it will generate high customer satisfaction. High satisfaction lead building long lasting relationship with the customer gaining the loyalty of these customers in a long period, profits will eventually grow. Companies aim to achieve lifetime customer value, share of customer and customer equity from the customers.. All in all, by creating, delivering superior value and developing a strong customer profitable relationship, one can achieve returns like profits and sales, a monetary return and brand loyalty from the loyal customers. Q3. The six forces in an organization’s macroenvironment is cultural environment, political environment, economic environment, technological environment, demographic environment and natural environment. Demographic environment is based on the utility of demography, which is defined as the study of human population in terms of size, religion, occupation, age, sex and education. The changing age structure of the population is one of the factors that affect the macroenvironment. People of different age have different wants and needs and will continue to change as their age varies. The increase in aging population because of low birth rates and higher life expectancy has change the demand for certain products in the market. For example, youths wants products that match their lifestyle of cool and adventurous like game consoles, skateboards and smartphones while those baby boomers typically in their 50s now wants products like vacation, massage chair and antique vase. Geographical shift in population is also one of the factors. It can be categorized into movement between states, movement from rural to urban areas and movement from city to suburbs and back again. For example, the need for air-conditioning is more likely to be in demand in the Northern Territory, which is very hot than the demand in Sydney, which is cooling. A better-educated and more white-collar population has trigger the demand for formal attires such as a suit and corporate skirt. Next, an increasing of ethnic diversity in Malaysia has trigger the rising demand for wasabi and rice from the Japanese population that migrated to Malaysia. Every group of people has their specific wants depending on their attitude, behavior and buying habits too. Q6. Consumer product is made up of convenience products, shopping products, specialty products and unsought products. Convenience products are consumer products and services that the customer usually buys frequently, immediately and with minimum comparison and buying effort. It can be relate to habitual buying behavior too when the purchase of a product is made without much consideration and it is cheap despite widely available. Examples are washing powder and broom. Shopping products are less frequently purchased consumer products and services that customers compare carefully on suitability, price, quality and style. Consumers spend considerable amount of time and effort to access information about the products. It is classified as in complex buying behavior. Examples are television and laptops. Specialty products are consumer products and services with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase purpose. It is classified under the buying behavior of complex buying behavior and dissonance reducing buying behavior. This kind of product is purchase without much comparison with other brands. Examples are a Gucci handbag and a luxury car. Unsought goods are consumer products and services that the consumers either doesn’t know about it or knows but do not consider buying it. These products need intensive marketing such as promotions and advertising. Examples are funeral services and life insurance.

effect of enzyme concentraitio essays

effect of enzyme concentraitio essays The Effect of Substrate Concentration on the Rate of Enzyme Catalase An experiment was carried out to discover if there was a relation between Hydrogen Peroxide and the enzyme Catalase. The experiment was set up as said in the method and carried out as accurately as possible. During the reaction the Hydrogen Peroxide was broken down to water and Oxygen. (H2O2 >H2O + O2). It was broken down by the enzyme catalase. A catalyst (enzyme) lower the activation energy required for the reaction to occur. Investigate how the varying concentration of Hydrogen Peroxide affects the rate of reaction. The independent variable will be the Hydrogen peroxide and the dependent variable will be the volume of gas that will be measured. Set up the equipment as it was shown in the diagram. Use the 100% Hydrogen Peroxide and to produce different concentrations of H2O2. Make up a volume of these concentrations so that the experiment can be repeated at lease twice. The concentrations are 0%, 25%, 50%, 75% and 100%. 0% = 0cm3 of H2O2 and 10cm3 of H2O 25% = 2.5cm3 of H2O2 and 7.5cm3 of H20 50% = 5cm3 of H2O2 and 5cm3 of H20 75% = 7.5cm3 of H2O2 and 2.5cm3 of H20 100% = 10cm3 of H2O2 and 0cm3 of H20 For each experiment react 1 Cm3 of Catalase with 10 cm3 of the H2O2 of different concentrations. Make sure that the measuring cylinder is completely filled with water before you begin the test. Record the volume of oxygen produced in 2 minutes. Put in a table. Calculate and convert to rate of reaction During the experiment there were no extremely dangerous chemicals used involved. But you should always make sure that the area you are working in is clear of any objects and bags. Also take care when handling glass equipment as they break easily and could harm you. ...

The Joy Luck Club by Amy Tan Essay Example | Topics and Well Written Essays - 1000 words

The Joy Luck Club by Amy Tan - Essay Example Amy Tan wrote the Joy luck Club, as she hoped to understand her own relationship with her mother, who expected her valuing Chinese cultural ethos, while being Americanized as well. This had put an additional burden on the adolescent mind of Tan, apart from having to bear the stress faced by other teenagers, due to the common problems relating to generation gap. Amy Tan wrote The Joy luck club, to share the cultural distinctions, which Tan faced as she grew up; along with an effort to keep a better understanding with her mother. She, in the process, hoped to sort out her cultural heritage, through this written work, to ensure the same. The author has been widely appreciated for her bold initiative, humor and objectivity depicted in her written work. As the novel gives a detailed account of relationship between Chinese mothers and their Americanized daughters, most of young Chinese-American females have identified themselves with the Tan’s characters and clash of opinions with t heir mothers. The male readers find the novel to deliver an opportunity for understanding their behavior towards the fair sex. Reflective summary While this novel has four sections, each one depicts the story of relationship between mother and her daughter, during a particular stage in their lives. The story of Suyuan Woo, being one of the four, is quite interesting as it reveals the trauma of this mother who lost her family, which included her daughters, during the Japanese war. As she later arrives in America during 1947, Woo still remains unaware of the fact that her twin daughters were rescued. Eventually Woo starts a new life in America, after she gets re-married and settles in San Francisco. The couple has a daughter named, Jing-mei, while Woo continues the Joy luck club in USA, on the lines of similar club in China, along with other three ladies. Woo died a sudden death, while unsuccessfully trying to understand her daughter, all through. The mother and daughter could never r esolve their differences completely during the lifetime of Woo. However, the story throws a pleasant surprise as Woo’s friends tell Jing-mei about the finding of Suyuan’s lost daughters. Jing-mei eventually meets her sisters in Shanghai, with the monetary help coming from Woo’s friends, for such visit. Similarly, another story reveals the character of An-mei, who is the friend of Woo and member of the club. The story reveals her relationship with husband George Hsu and the daughter. The other two women are Lindo Jang and Yin Yin St. Clair. The club members meet every week, while enjoying ethnic Chinese food and raising money. Bond between Chinese mothers and their American daughters The main purpose of this novel has been highlighting the relationship between first generation Chinese immigrant mothers and their Americanized daughters. As most of the differences remain unresolved, Jing-mei’s case reveals the adaptation of American culture by her through ad option an American name, June. This is symbolic of her accepting the American cultural ethos. However, the narration of June, in the relevant story has tried to bridge the gap between generations and cultures, as well as, the heritage of China and America. ("The Joy Luck Club: Introduction.") Contrasting values Tan has tried to highlight the inability of bonding the concepts of two cultures, in her

Conversation and Community Essay Example | Topics and Well Written Essays - 500 words

Conversation and Community - Essay Example A topic may initiate a hot debate in vehicle, but one may realize that not all the passengers contribute majorly to it. This scenario bring up a question that, ‘what might be making them feel out of place?’. A person may feel excluded from the conversation because some reasons one of them being the person’s topic interests. Different people have different likes and dislike when it comes to topics. People who like politics, for example, enjoy reading local newspaper editorials and political journals so as to gain procedural knowledge on the subject. This helps them to argue with facts and with much passion on the topic. Level of know how may be another cause of exclusion from a conversation. In many instances, an undergraduate may not easily break in a conversation among professors discussing a topic in their academic field. This may be due to his/her conceptual knowledge and may feel that he will have nothing to contribute. Again the issue of procedural knowledge between the two may not rhyme and as a result, one will feel excluded. Other possible causes of exclusions from conversations may be the age factor, moods, environment, and time amongst others. As Burke (1973) argues in his book, when one wants to break into a conversation, he/she will have to wait for some time as well as paying attention to where he/she can start coming through. Addressing the general audience about the issue, I would emphasize much on various background information they need to set things right. Time and patience are the major issues. Before contributing in a conversation, one should take time and observe where to interrupt. Again, simple language to explain every detail in the subject will help different people grasp what’s going on in the conversation. Yes I have. I was recently almost being unable to catch the drift an in-progress conversation amongst my classmates. Though the topic was interesting, I had

The Aims And Objectives Of The Internet Information Technology Essay

The Aims And Objectives Of The Internet Information Technology Essay In this part of the world the Internet in its essence is a directory, where the user can access information and buy goods and services.The internet provides a key asset for communication in this century. As a company or as an organization it is   important for existence to have a web contact. Global Marketing is a place where users can sell new and old sports items and where companies can advertise them selves and place their goods for selling. Global   Marketings aim is to provide a facility where any one can access, upload and purchase goods in different styles where they can buy as in auction or instantly without staying in long queues. Once they have bought they can amend their quantities in shopping cartridge.Global Marketing use Internet technologies to enable users to sit at home and buy sports items from Global Marketings website. The functional richness and rapid responsiveness of the desktop application have always been the goal of   human by designing the desktop application in java by one site compiling and multi site running, but Ajax has invented the powerful features where we can design a website with the help of ASP.NET which would work as a desktop application, where new generation of the Internet can interact rapidly. 2.1 Problems: 2.1   Ã‚  Ã‚  Creating a user friendly website based on ASP+ Ajax technologies. 2.2   Ã‚  Ã‚  Enabling the clients to participate in the real time auctions through the web. 2.3   Ã‚  Ã‚  Creating Shopping cart for the customers where they can buy and add as many things   as they want, depending on availability. 2.4   Ã‚  Ã‚  There are thousands of websites which are made by humans but they are not responsive as quick as desktop applications. Aims and objectives: To develop a front end system that is both user friendly and easy to use or navigate, The front end system will be linked to a back end database which can be update online and have some functionality: Add, Delete Edit Display Search Specific functions: Allow user to suggest recommendations. Message service ( user can ask any thing about the product for instance if they are in-trusted in any other colour or something they can email to the owner of the shop or website). Deliverable : The deliverable of this project will be as following: Project report Front end, user friendly sports items website. 3.1- Life-cycle Models: There are so many life-cycles models for to producing any website or that can be used to aid the development of any software or any website, They are playing a role model to control the coast of the whole project either it is a time consuming project or costly with that people can control the coast as well as their precious time, errors are minimised and so forth that is way I have decided to use the waterfall model in my project as its name suggests it is powerful and easy to understand to develop any software or any website. 1. The Waterfall Model The waterfall model derived from engineering models, to be consistent in the development of large software in the market. It has some stages which process linear fashion, in order to compare with other software models, it is more rigid and controlled or we can say that this is manageable.https://lh4.googleusercontent.com/QWuLYgIxvFZlqXCJSMud1UF_sN9u7hOHzjnZCiwF0Hkpsxvd8Bd1O2lpI9oMbJD2ugKKg3ljaHjdAtiB5_kgT6p_XQpEJ-bYfddscxIFxrXsc8Uw8g http://rajeevprabhakaran.wordpress.com/tag/v-model/ [Online accessed 15/10/10] Requirement analysis and definition,   In this very first stage we just establish the requirements then we check the requirements of the developed software: which includes the constraints and the developing goals of the software or website and those include the services which they are going to provide; once these are established then those should be defined in such a way that they are usable in the next stage. some time these may be preceded by the feasibility study. feasibility study should pose the questions such as: should we develop the software? and what are the alternatives? System and software design. In this stage the established requirement are same as first stage, but difference is only that   these requirements are suitable for the hardware and the software which we have in our use, for instance Asp.net, java etc. Basically, we identify the software and the hardware requirements, and transfer these information into the readable form of the software. Implementation and unit design. In this stage where they create the computer programme and each programme is collection of small units stage and the unit testing is the verification of the system requirements it means, they meat the requirements or not of the user? System testing. All of the systems units are combined and all of them are need to be tested when the combine programme is successful or has been tested then the software product is finished. Operation and maintenance. Most computer programmes have developed programmes in stages, and every stage has some errors which have gone undetected before; in the case of any need of improvement or any kind of support   beeing recorded, This recorded information can be helpful in the future for operation and maintenance of the software. However, this is the part of the life-cycle and which is strict development, although improvement and fixes of any software can be considered as the word development. There are plenty of models in the market, such as Code and Fix model, exploratory model, Evolutionary Model or prototyping Model and the name with spiral model, The spiral model has also have the qualities of waterfall model and the reason for using the waterfall model are as follows ; It is cost effective. The requirement which are already known. The is no chance of   requirements to be changed in near future. Background Studies What is E-Commerce? and Role in our life. E-commerce is like doing business online over the Internet; selling and buying thing on the Internet. Products may be traded physical, such as using cars or any services to deliver the products but selling goods to the buyer through the word wide web. over the Internet they may be in digital form for instance they may look like audio video or in the form of news or may be in the form of software and all types of knowledge base products. Market and E-commerce : Without a website, a local store is going to be always a local store they can not promote them-salves for the world, if same local stores have a websites for their-selves and find the world on their doorstep, therefore , this will be good for the same local store where millions of people visit the same store or where a one customer comes after one hour and he can sell million of things in one second to millions   of customers. But they need to think about the competitors and how they are going to tackle all of these competitions either these are related to sale or products, that is why these online partners need change all the time, actually, this is not only a for searching products, buying products and selling the products, it is also leading to words exchanging and distributing products and the way consumers search and bargain for the products. Turban etal. (1999) note that e-commerce is still an emerging concept for the people who works in IT that there are so many applications of e-world for instance shopping banking provides the infrastructure to drive the world from home The Internet is the best know technology and most used technology of the e-commerce and networking (Key Note ( Internet usage in business 1998)). Dave Chaffey munitioned in his book, The history summarises to Tesco supermarkets efforts in this electronics world trading with there suppliers from EDI to Internet-base purchasing. The advantages and disadvantages are explored. Tesco is Uks largest grocery chain in the market they have 4,811 (Feb 2010) retail places in a Uk. and due to the largest network they used electronic data interchange (EDI) to order the goods from suppliers which are more then 2000, representing around more then 96 % by volume of goods sold in tesco stores. That system started in 1980 to stream line the stores replenishment first it was limited but after 1989 Tesco took initial to sport their store in better way to think about the forecasting the goods for the future so Tesco capture the market in start after some time so many other superstore join the race as well and they are doing very well.One is well know is E-bay which is the icon of the e-commerce or The e-Business. Dave Chaffey (E-business and e-commerce management: strategy, implementation, and practice   2007 (Page 292)).

Learned Skills in Written Communication Class

1) One of my favorite parts of this class was the confusing words. I loved to be able to look them up and discover which words meant what. This skill will help me along the way of my career because I learned that when I am unsure about something I can look it up and not feel bad that I do not know the meaning because our English language is very confusing. 2) I also learned how to properly write letters and emails in business settings. I will keep a copy of the samples so I know how much white space goes where. I also learned that I need to use black or blue ink and it has to be professional blue or black. 3) I am also really interested in learning more about business etiquette in different regions. I was very impressed with the different ways that different countries used the hand shake. I was also intrigued with the fact that women are allowed in business but in some countries they have to still be ‘under’ men. 4) The ‘you’ view was an interesting section to me as well because I never would have realized the difference in the views. The ‘you’ view is so much nicer to explain something to someone it makes them feel important and like they mean something to the person writing to them. 5) The other skill I learned and am continuing to learn is editing. I like the bookmark that shows me how to correctly mark what is incorrect. I am getting better at finding what words are placed wrong and the misspelled words but and still struggling with how the prepositional phrases work. 6) I think the most difficult part of written communication for me was the editing which is why I am stating that I am still learning it. I am trying to figure out what words belong where and where to place commas or other marks. 7) I believe the easiest part for me was the confusing words. I felt this was the easiest because I really like to look up what I do not know. I am always in the mood to learn new words and always love to teach my children new and bigger words. I get a kick out of the fact my ten year old walks around telling people she loves to read the Amelia Bedilia books because there are so many idioms in them. 8) Two future uses I believe I will use are the confusing words. That I will use so I can remember to look up what I do not know and not feel bad that I have to look anything up. The second thing I believe I will use is the lists I was very interested on learning these; I believe I will use them in school and in work. I will be making proposals and writing letters to people that will need to explain things with lists.

John Keats “On First Looking into Chapman’s Homer” Essay

â€Å"On First Looking into Chapman’s Homer† by John Keats is a poem widely recognised by critics as a pivotal moment in his development as a poet; this work is evidence of his complete mastery of the sonnet form (of which he wrote 64 in total). This poem was a key evolutionary process which would help him construct the development of his own poetic legacy: the Great Odes. Keats was enthralled by the sonnet form because it presented a challenge: to concentrate thought provoking philosophy concisely enough to fit into fourteen lines. He restlessly experimented with both verse and meter, and though he worked with Petrarchan structures he found them to be unsuitable for the English tongue, and began to favour the Shakespearian form instead. Never the less, Keats achieves technical perfection in this Petrarchan structured poem. The first part of a Petrarchan sonnet, the Octet (eight lines), usually serves as a question or presents a problem to be then followed by an answer or a solution in the Sestet (six lines). However, Keats subverts this traditional structure to instead aid a before and after response; in this case the Octet ponders his travels and knowledge before Chapman’s Homer, while the Sestet then contrasts his enlightening experience of finally reading it. This poem is a brilliant testimony of the profound effect of poetry on Keats – it was composed in a vivid, ephemeral moment of crucial inspiration during the ardent elation he experienced straight after reading Chapman’s Homer, and so powerful was this stimulation that the whole poem was finished in day. Keats establishes his utter admiration for Chapman and Homer in the opening lines; Much have I travell’d in the realms of gold, And many goodly states and kingdoms seen; Round many western islands have I been The initial exclamatory statement asserts gallantly that he is a scholar of high art and literature. He immediately introduces the central and recurring metaphors of exploration and discovery – the idea of travelling and cluster  of locations: travell’d, realms, states, kingdoms, islands all emphasise the diversity of experiences brought by the power of art and imagination. The phrase â€Å"Realms of Gold† symbolises the world of imagination. Keats believes that art can open the mind to new worlds and experiences. The word choice of â€Å"gold† shows just how rich and rare these experiences are, and also alludes to the search for gold of the Spanish conquistadors, linking to his reference to Cortez in the Sestet. This also reflects his hunger to be exposed to more and greater works. The repetition of the â€Å"l† sounds in â€Å"travelled†, â€Å"realms†, and â€Å"gold† emphasises the idea and ties the words together. The frequent and insistent use of first person narrative also reinforces the extent of Keats own personal knowledge; how well travelled and widely versed he is, and therefore we understand his epiphany upon reading Chapman’s Homer is well informed and trustworthy. The fourth line moves away from those who enjoy art, to those who actually create it; â€Å"Which bards in fealty to Apollo hold.† The high, even sacred function that poets fulfil is indicated by their being the servants of a god, Apollo, and having sworn to follow him (with the suggestion that they have consecrated their lives to him). â€Å"Fealty† indicates their dedication to Apollo and consequently their calling – the creation of poetry. Keats continues on to expand on those who create art rather than those who appreciate it, narrowing down to one particular poet who rules the realm of poetry, and who was his main inspiration to rise above other dedicated poets; â€Å"Oft of one wide expanse had I been told That deep-brow’d Homer ruled his demesne; Yet never did I breathe its pure serene† Again, the metaphor of travel and discovery is expanded. Keats is reinforcing the vastness of Homer’s legacy and his admiration – not only was it rich, but prolific, a trait which he very much wanted to emulate. To emphasise the extent of Homers genius and his literary accomplishments, Keats modifies â€Å"expanse† (which means extensive) with an adjective which also means  Ã¢â‚¬Å"extensive†, â€Å"wide†, to reinforce how limitless his intellect was. â€Å"Deep-browed† also refers to Homers intellect – we still use â€Å"deep† as a colloquialism today e.g. â€Å"deep thoughts† â€Å"deep thinker†. To Keats, Homer is majestic as he â€Å"rules† with complete authority over the world of literature. By breathing in the â€Å"pure serene† he shows that art, to him, is a necessity, an essential part of his life that he cannot live without, like oxygen. He also makes it part of himself; absorbing it shows the extent to which he is devoted to art – he literally lives and breathes it. His use of an adjective in place of a noun â€Å"pure serene† is evidence that he struggled within the restrictions of our language, which would eventually prompt him to move onto Shakespearian formed sonnets. The line â€Å"Yet never did I breathe its pure serene† also contrasts with following and last line of the Octet; â€Å"Till I heard Chapman speak out loud and bold:† These lines contrast Keats’s knowledge of Homer’s reputation with his experience of the genius of Homers poetry in Chapman’s translation. â€Å"Out loud and bold† reinforces the vitality of the epiphany achieved and is contradictory to the previous calm â€Å"serene† mood that Keats was previously in. We associate the words â€Å"pure† and â€Å"serene† with something neutral, peaceful and relaxing – these words apply both to the original poetry of Homer and the translation by Chapman. â€Å"Serene† also conveys Keats spiritual fulfilment, as previously he was in emotional turmoil and distress. This last line of the Octet â€Å"Till I heard†¦Ã¢â‚¬  prepares us for the Volta and brings the Octet to a swelling crescendo; until this moment, he has felt excluded from entry to a new world of enlightenment and truth. The Sestet begins with â€Å"Then†, seamlessly transitioning from the Volta and preparing us for the impact of reading Chapman’s Homer. There is also particular emphasis in all things visual in this section; â€Å"Then I felt like some watcher of the skies When a new planet swims into his ken; Or like stout Cortez when with eagle eyes He star’d at the Pacific – and all his men The emphasis on all things visual – â€Å"watcher†, â€Å"eagle eyes†, â€Å"star’d† – reinforces the power and strength of Keats’s imagination and devotion to his poetry; he is easily able to relate his epiphany to the experience of discovering uncharted waters, or being the first to spy a new planet. The relentless excitement and pure awe-inspiring experience that Keats is undergoing is only comparable to discovering something fresh, new, and undiscovered, just as he feels he has discovered a whole new world of knowledge so vast that it includes the heavens – â€Å"new planet†¦Ã¢â‚¬ . The use of the two separate metaphors is interesting, as Keats appears to favour the explorer metaphor over the astronomy metaphor. â€Å"†¦ I felt like some watcher of the skies When a new plant swims into his ken†¦Ã¢â‚¬  This metaphor alludes to the fairly recent discovery of the planet Uranus, which is a wholly visual experience and seemingly perfect for the elation Keats is trying to convey. â€Å"Swims† alludes to the upcoming ocean metaphor. However, to Keats, this outer space knowledge has not been acquired actively enough, and he quickly abandons the astronomy metaphor in favour of the explorer metaphor. This is more satisfying, as this discovery was made actively and on earth rather than in space: the discovery of a new planet will never be truly satisfying as it will always be out of reach and therefore we will only ever have basic, rudimentary knowledge. â€Å"†¦ like stout Cortez when with eagle eyes He star’d at the Pacific†¦Ã¢â‚¬  This is also a very visual experience, and Keats emphasises Cortez’s eyes by calling them â€Å"eagle eyes†. This suggests that Cortez’s eyes are keen, observing strongly and are paying close attention to detail, just as Keats thoroughly observed all of Chapman’s Homer, so much so that he felt as though he was breathing it in and literally surviving though it. The fact that Cortez is said to â€Å"Stare† also reinforces how entrancing and enthralling the sight of the ocean was for him, just as Keats was hypnotised  by Chapman’s Homer. By deliberately choosing the discovery of an ocean over a planet, Keats emphases his view point that we only have access to a finite, limited bank of knowledge. The sea is also a method of transportation, just as Chapman’s Homer is the vehicle for Keats’s own discovery. The last two lines reflect the shock and awe of Cortez and his men upon discovering the ocean, similar to Keats’s current amazement; â€Å"Look’d at each other with a wild surmise Silent, upon a peak in Darien.† The discovery of the ocean is so surprising and unexpected that Cortez’s men, as well as himself, as shocked into silence and dumb-stuck speechless. â€Å"Surmise† implies that they were confused, unsure, but alongside â€Å"wild† Keats word choice conveys that their shock was excitement induced, their reactions are feral, natural and almost untamed in nature. The imagery of Cortez and his men standing â€Å"silent† and in awe is a stark contrast to the previous booming, â€Å"loud and bold voice† in the Volta which prompted Keats’s epiphany. This represents the come down from the white hot excitement upon first reading Chapman’s Homer, to the quiet, pensive, yet still dumb-stuck speechlessness Keats would later on experience. Again, Keats is conveying that the English language is limiting and reluctant to allow you to fully express and communicate the impact of profound moments such as this. This shows frustration with Keats medium of choice. Keats has created an uplifting and thought provoking sonnet which encourages and inspires us to seek beyond the knowledge we have already gained, and to always aspire for more. This sonnet is so technically praised because not only is the content inspiring, but his appreciation of verse form and meter have been demonstrated faultlessly through out to create a satisfying piece of art in a mere fourteen lines. The error Keats made in mentioning Cortez as the discoverer of the Pacific Ocean indeed does not detract from the overall meaning of the poem – names are almost irrelevant, it is the actions and accomplishments that are so potent in his work. What is important is  human truth, not historical accuracy, and Keats has once again created a work of enormous ambition that reflects the importance of knowledge and discovery, no matter how big or small.

Customer Satisfaction Essay - 2970 Words

Table of contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 Key concerns†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Customer service role in business†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 Customer satisfaction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...5 IVR system and feedback†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.11 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..12 Introduction E-Z RP is a small company compared with Datatronics, which was able to compete on perspective of customer service. This quality of service makes E-Z RP to get acquired by Datatronics. Matt Rubezahl was a development manager with a small team at E-Z RP, but this acquisition made every†¦show more content†¦So, the person dealing with customer service should have a sound knowledge of their business and their products available in the market. The philosophy of customer service is to enable better service towards customers. To retain their customers, organizations can work through effective consumer problem solving and reducing of failures (Hart, Heskett, Sasser, 1990). Although many organizations would benefit from the voice of complaints from customers (Tax Brown, 1998), most dissatisfied consumers never take the time to complain (Zemke, 1994). For effective solving of problems from customers, employee should have knowledge about the products they are dealing wit h, So that they can give quick assistance in solving them. For a quick response the customer service reps should get trained well to deal with them. Proper customer service interaction will make the business leads to know the defects in the system and the remedies have to follow to gain customer satisfaction, which finally makes the path to success in revenues. Customer Satisfaction Generally this customer service can be offered in different ways. Some of the effective customer friendly services are 1. Person to person interaction. 2. Through chatting 3. Through IVR routing system. Just about every person call up provides an opportunity to handle your conversation successfully in addition to please your clients. To be able to properlyShow MoreRelatedModels of Customer Satisfaction4519 Words   |  19 PagesModels of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. 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DueRead MoreCustomer Service And Customer Satisfaction1406 Words   |  6 Pagesdifferent ways, all of which can be seen as accurate. An example of one of them pointed out by Cook (2008 p.185) â€Å"Customer service is what the customer says it is†. This assignment will be examining the importance of customer service, delivered by business and its employees and why customer satisfaction is important especially within the service sector. To illustrate this, an example of a bad customer service that was condoned by myself will be provided. At the end of last year in summer semester breakRead MoreMarketing Analysis : Customer Satisfaction Essay10154 Words   |  41 Pages CHAPTER 1 INTRODUCTION â€Æ' INTRODUCTION Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. 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